CURRENTSAFE CUSTOMER SATISFACTION SURVEY

YOUR OPINION MATTERS!

On a scale of 1 to 5 with 1 being NOT AT ALL SATISFIED and 5 being VERY SATISFIED, how would rate your

experience with CurrentSAFE in the following areas:

1)  In-Home Estimate and Presentation                                                                        1      2      3      4      5      

2) The Skill and Proficiency of the CurrentSafe Technician That Performed Your Test       1      2      3      4      5      

3) The Usefulness of the CurrentSafe Printed Summary Report                                      1      2      3      4      5      

4) The Follow Up Visit to Review the Summary Report and Discuss Necessary Repairs   1      2      3      4      5      

5) The Overall Quality and Value of the Complete CurrentSafe Testing Service                 1      2      3      4      5      

Following your CurrentSAFE test, did you hire Craft Electric to provide any needed repairs?     YES OR  NO        

IF NO:

On a scale of 1 to 5 with 1 being COMPLETELY DISAGREE and 5 COMPLETELY AGREE, how would you say the

following factors influenced your decision to not hire Craft Electric for needed repairs?

 6) I Plan To Hire Another Electrician to Complete the Repairs                                        1      2      3      4      5     

 7)  I Did Not Feel Any Repairs Were Needed At This Time                                             1      2      3      4      5     

 8) Price Presented By Craft Electric For Repairs Was Unaffordable                                1      2      3      4      5     

 9) I Plan To Complete The Repairs Myself                                                                    1      2      3      4      5     

10) I Was Not Satisfied With My Initial Testing Service                                                   1      2      3      4      5     

IF YES:  

On a scale of 1 to 5 with 1 being COMPLETELY DISAGREE and 5 COMPLETELY AGREE, how would you rate

the Craft Electric Technician that performed your electrical repairs:

11)  The Craft Electric Technician(s) Arrived on Time                                                        1      2      3      4      5    

12) The Craft Electric Technician(s) Looked and Behaved Professionally At All Times         1      2      3      4      5    

13) The Craft Electric Technician(s) Was Competent and Well Trained                              1      2      3      4      5    

14) I Am Satisfied With the Repair Work Done by Craft Electric                                        1      2      3      4      5    

Would you recommend Craft Electric and/or CurrentSAFE to your family and friends?   YESOR  NO  

Why or why not?

Additional comments or suggestions?

Your Name      

Approximate Date of Your CurrentSAFE Service    

You will not be contacted about your survey unless you request a reply.  Would you like a reply about your survey? YES  NO  

IF YES:  Please provide your contact information: (phone, email, etc.)  

 Thank you for taking the time to complete our survey!